Web-Based CRM System Wanted February 15, 2007
Posted by Dan Stuchbury in : Business In General , trackbackI met a company this week who were after a decent CRM system, for little money. I couldn’t help them with our solution, Knowledge Base CRM, but suggested they take a look at SugarCRM Open Source, because there is no cost involved apart from web hosting (which, by the way, we can now offer through StuchHost, but more about that another time).
I was thinking about it in the car on the way back from this meeting, and decided that we should think about offering a web-based CRM system as well as the desktop-based Knowledge Base CRM. I think it’s important to be able to offer more than one solution, as desktop-based is not always ideal for the client. (See the topic in The CRM Club on Ecademy for discussion on this subject.)
There is no reason why I couldn’t refer prospects for a web-based system to someone in my network, I know at least one NetSuite Consultant for example, but what do I do when the client wants to spend as little money as possible? That’s what got me thinking about SugarCRM. I don’t intend to become a PHP expert (Julian Bond is your man for that, if you can afford him), but in terms of having the ability to deploy SugarCRM for small companies, and recuit the expertise of a specialist where necessary, there is definitely some mileage.
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