Help files for FileMaker Solutions March 4, 2008
Posted by Dan Stuchbury in : FileMaker Pro , add a commentI’ve been writing the ‘Help’ documentation for Knowledge Base CRM over the last few days, and was thinking about how to deliver this to the end-user. One option was to include it in each distribution, however that would mean having lots of help files, some better than others (as additions and improvements are made) all over the place.
Using the web viewer, it is easy to make your ‘Help’ file appear as though it is part of the solution, when what’s actually happening is a web page is being shown. This means you can update your ‘Help’ system whenever you want and it will be immediately delivered to your users.
Ok, so your users will have to be connected the the Internet to view the help system, but then most people generally are when in the office. Knowledge Base CRM V6 will be eventually shipped with an online help system, so watch this space to see it in action.