http://www.stuchburyassociates.com/blog by FileMaker experts, The Stuchbury Group Sat, 19 Apr 2008 22:11:47 +0000 http://backend.userland.com/rss092 en I've been writing the 'Help' documentation for Knowledge Base CRM over the last few days, and was thinking about how to deliver this to the end-user. One option was to include it in each distribution, however that would mean having lots of help files, some better than others (as additions ... http://www.stuchburyassociates.com/blog/2008/03/04/help-files-for-filemaker-solutions/ Planning: Do you actually need a bespoke software solution? There are lots of purpose built off-the-shelf software packages, built for a variety of businesses.  It is well worth evaluating these as well as talking to a bespoke developer. Your business comes first When evaluating off-the-shelf software, remember that the software should fit your business, ... http://www.stuchburyassociates.com/blog/2007/10/25/factors-to-consider-when-purchasing-bespoke-software/ FileMaker Pro is not an image editing program, therefore it cannot re-sample images - it just displays the images as they are, albeit within any size constraints you specify. But what does this mean? Just because you have changed the dimensions of an image in FileMaker, the actual image itself hasn't changed, ... http://www.stuchburyassociates.com/blog/2007/09/25/re-sizing-images-in-filemaker-pro-a-story/ “Don’t worry about the definition of CRM. If you don’t come up with your own definition you’re wasting your time” – Ed Thompson, Gartner Analyst. This probably accounts for the fact that there are so many different definitions of CRM out there. One of the first things to do when considering ... http://www.stuchburyassociates.com/blog/2007/05/05/what-is-crm-and-why-do-i-need-it/ Following the creation of our new web site (www.stuchburyassociates.com), this blog is now situated under our own site, hosted by the same hosting company (StuchHost), which means greater reliability, greater flexibility for adding plug-ins, and overall a better impression. Over the next week or so, I'll be changing the theme from ... http://www.stuchburyassociates.com/blog/2007/04/02/a-new-home/ I was asked by another Ecademy BlackStar member last week if it was possible to have a stand-alone, but synchronisable version of a FileMaker database on a laptop, for remote users, and to allow users to work on their data away from the office.  After a bit of research in FMForums.com, ... http://www.stuchburyassociates.com/blog/2007/02/25/synchronising-filemaker-databases-it-can-be-done/ I first came across Fraser a few years ago, when I was looking for a marketing course.  The Lead Generation MBA wasn’t what I was looking for (I didn’t run a business at the time, I was looking to ‘learn how to do marketing’), but I’ve referred a few people to it who ... http://www.stuchburyassociates.com/blog/2007/02/15/shameless-plug-fraser-hay-the-lead-generation-mba/ I met a company this week who were after a decent CRM system, for little money.  I couldn’t help them with our solution, Knowledge Base CRM, but suggested they take a look at SugarCRM Open Source, because there is no cost involved apart from web hosting (which, by the way, we ... http://www.stuchburyassociates.com/blog/2007/02/15/web-based-crm-system-wanted/ Or so FileMaker tech support tell me.  They have had no reports, and it is not a known issue, however I maintain that there is. I’m not 100% certain, but I don’t think FileMaker have their own tech support team, based on an email address for them I was given by ... http://www.stuchburyassociates.com/blog/2007/02/15/filemaker-network-sharing-the-problem-doesn%e2%80%99t-exist/ At first I thouht it was just me, but having visited a client last week who had just installed FileMaker Pro, I started to think it was some sort of bug.  Network sharing doesn’t work in FileMaker 8.5 & 8.5 Advanced, which is a major pain, and may end up costing this ... http://www.stuchburyassociates.com/blog/2007/02/06/network-sharing-in-filemaker-pro-85/